FAQ
Questions and Answers
You can pay for your order on bigbasket.com using the following modes of payment: a. Cash on delivery (COD) b. Credit and debit cards (VISA / Mastercard / Rupay) c. Paytm food wallet will be accepted only for food items.
My Shopping List is a comprehensive list of all the items previously ordered by you on bigbasket.com. This enables you to shop quickly and easily in future.
Credit notes reflect the amount of money which you have pending in your citymartsupermarket.com account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
My Account is the section you reach after you log in at bigbasket.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
Account Related
Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.
Each email address and phone number can be associated with one citymartsupermarket.com account only.
Yes, you can add multiple delivery addresses in your citymartsupermarket.com account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
Each email address and contact phone number can only be associated with one citymartsupermarket.com account.
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
No. Registration on citymartsupermarket.com is absolutely free.
You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
